Return Policy

NEED TO RETURN SOMETHING?
At SV Motori, we stand behind the quality of our products and want every purchase to be a positive experience.
We always want you to be satisfied with your order and pride ourselves on our customer service. If you wish to return goods, please note our returns policy below.

Proof of Purchase for Eligible Items

Under no circumstance will we take back parts that are not ours. We inspect all parts upon arrival. If we receive a part that is not ours, we will charge you to ship it back or discard it. Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:

Original Paper Receipt
Gift Receipt
eReceipt
Original Packing Slip
Gift Packing Slip
Order Number

CANCELLATION AND RETURNS
This cancellation policy does not affect your rights when we are at fault, e.g. if goods are faulty or mis-described.
You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please email, write or phone us.
We will refund your money, including the original postage charges, within 30 days. If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when returning items, so you should take out appropriate insurance cover to meet their values.

FAULTY GOODS
If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within 14 days after delivery, you may reject them and claim a full refund.
If a replacement is not available, you may be able to claim part or full refund of your money.

LIABILITY
It is the buyer's responsibility to ensure that the goods are the correct fitment or application. We cannot accept responsibility for additional charges or consequential loss incurred. Our liability is limited to the price paid for goods only.

MAKING A RETURN
Please note, failure to follow the returns procedure may cause delay in your return, exchange or refund.

We are happy to accept returned goods in the following circumstances:
a) When we have sent incorrect goods (i.e. not what you ordered as shown on your order confirmation)
b) When the goods are faulty or can be shown to be faulty within 1 month of purchase

In any of the above circumstances, we will refund the cost of all monies paid, including the cost of the postage paid for us to deliver the goods to you.
We will additionally refund the cost of return postage to us in circumstances (a) and (b) above.

However, if you are cancelling your contract with us under the Consumer Protection (Distance Selling) Regulations, you will need to return the goods to us at your expense.
In all circumstances, we recommend that you obtain proof of delivery. If the goods are of a value exceeding postage you should obtain insurance against loss.

Orders After March 6, 2023: Order Refunds Can now be processed though your online SVMotori account!
To start the refund process please head to: https://account.svmotori.com

Return Policy for International Customers:

Please complete the returns form below and enclose a printed copy of the form with your return-

Our Shipping & Receiving department does not accept packages without return authorization. Please include a copy of your invoice with the returned package.

Please return any goods with their original packaging and make sure you insure the package before you ship it to::

Returns Department
RETURN # [your RA number]
SV Motori LLC
P.O. Box 300
Drake, CO 80515
720-600-2660

Items purchased outside of the U.S. may only be returned or exchanged within the country of purchase or sent back to the address on the return label in order for us to exchange, credit or refund your purchase.

A valid proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law.