Updated Customer Account Experience Starting March 2023

Hello and Greetings -

Our returning customers will notice there has been an update to our user account experience when logging in after March 6, 2023.

All new customers will be starting out in the new system, so the changes will be transparent for them.

The account manager will now initially request the email address used for your order and will then send out a link with a 6 digit code to that email address to be used to log in - this is to help verify the user and account holder.  

This system allows for some new features to be implemented shortly down the road - soon one will be able to request refunds or add additional order details directly though the user account rather than needing to call us directly (though your welcome to do so!) or send out additional emails.

We're looking to eventually provide a similar user experience that our customers have grown accustomed to when using Amazon or other online services.

As always, please feel free to reach out to us directly if you like!